Shipping and Return Policies
At Nina O'Farrell Ceramics, we strive to provide our customers with the best possible experience. We offer free shipping on all orders above $50 within the United Kingdom. For orders under $50, a flat rate shipping fee of $5 will be applied. All our products are carefully packed to ensure they arrive in perfect condition. In case you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. You can return or exchange any product within 14 days of receiving it. To initiate a return or exchange, please contact us at [email protected] and we will guide you through the process.
Refunds and Exchanges
We understand that sometimes things don't work out. If you are not completely satisfied with your purchase, we offer a full refund or exchange within 14 days of receiving your order. To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. Please note that the customer is responsible for the shipping costs associated with returning the item. To initiate a return or exchange, please contact us at [email protected] and we will guide you through the process.